It’s interesting that many business people ask, “What’s the point of setting up a social media account? Is social media really necessary? What do we use it for?”
For marketing specialists who have been involved in the “interwebs”, the answer is clear. Yes, social media is essential. Many marketing gurus will push the idea that social media is a necessity to get the word out about your company. After all, millions of people are now using sites like Facebook and Twitter to gather news, resources, and information, so why not go where people are hanging out?
Yes, social networking sites are a great way to market and promote your brand, but have you thought about using social sites for customer service?
In the following video, we share our thoughts about how social media can impact your brand’s reputation and what you can do to monitor feedback online from customers who do share their experiences about your company...